Responsible Gaming
Gaming Should Be Entertainment
At exocity.my, we believe that online casino gaming should be enjoyed as entertainment only, not as a means to earn money or solve financial problems. While we provide an exciting gaming experience, it's important to understand the risks and maintain control over your gaming habits.
Remember: the house always has a mathematical advantage. Never gamble more than you can afford to lose.
Age Verification
Online casino gaming in Malaysia is restricted to individuals who are 18 years of age or older, or the legal age of majority in your jurisdiction. exocity.my is committed to preventing underage gambling and complies with all applicable Malaysian gaming regulations.
By accessing our platform, you confirm that you meet the legal age requirement and are not prohibited by law from gambling.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing Losses: Trying to recover lost money by gambling more
- Hiding Gambling: Concealing the time or money spent gambling from family and friends
- Increased Frequency: Gambling more often or for longer periods than intended
- Neglecting Responsibilities: Gambling interfering with work, school, or family obligations
- Borrowing to Gamble: Using loans or credit to fund gambling activities
- Mood Changes: Experiencing anxiety, irritability, or depression related to gambling
- Loss of Control: Unable to stop or reduce gambling despite wanting to
- Tolerance: Needing to gamble with larger amounts to achieve the same excitement
- Relationship Problems: Conflicts with loved ones about gambling habits
If you recognize any of these signs in yourself or someone you know, help is available.
Self-Help Tools & Player Protection Features
exocity.my provides several responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given timeframe
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Session Time Limits: Set automatic session duration limits to prevent extended gaming
- Self-Exclusion: Voluntarily exclude yourself from your account for a period you choose (minimum 24 hours to permanent)
- Account Closure: Request permanent closure of your account
To access these tools, visit your account settings or contact our customer support team.
Professional Support Organizations
If you or someone you know is struggling with problem gambling, professional help is available:
Malaysia
- Ministry of Health Malaysia - Mental Health Services: Provides counseling and mental health support for problem gambling
- AMANAH (Malaysian Mental Health Association): Offers support and counseling services for gambling-related issues
International Support Services
- GamCare (United Kingdom): www.gamcare.org.uk - Free confidential support and advice
- GamStop (United Kingdom): www.gamstop.co.uk - National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au - Free confidential support
- Responsible Gambling Council (Canada): www.responsiblegambling.org - Information and resources
- National Council on Problem Gambling (USA): www.ncpgambling.org - Helpline and referral services
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Provides information and support for problem gambling
Many services offer: Free counseling, support groups, self-help resources, crisis lines, and referrals to treatment programs.
Take Action Today
If gambling is causing you or your family distress, remember that seeking help is a sign of strength, not weakness. Professional support can make a real difference.
If you need help: Stop gambling, talk to someone you trust, and contact one of the support organizations listed above. Help is available 24/7.
You can also use the responsible gaming tools available in your account at exocity.my, or contact our customer support team to discuss your concerns confidentially.